Live Chat
Problem Solve Easily with Live Chat
Live Chat allows you to engage with customers across various channels, ensuring a seamless experience.
Capture leads effortlessly while chatting, streamlining your sales process.
Receive All Notifications Effortlessly
Capture leads effortlessly while chatting, streamlining your sales process. Follow your conversations across the database and you wont miss a chance to connect.
Assistance in just a Click
Create a chat experience your customers love. Proactively solve problems and anticipate questions.
A live chat operator can run into a issue that requires some investigation, they can create a helpdesk ticket directly from the chat window, where the entire chat history moves right over with the new ticket.
Convert Online Users to Customers
Online users can be converted into potential customers
.
A visitor engages with your website, the live chat enables instant communication, allowing your team to provide personalized assistance.
Easily integrate Live Chat with the different apps you use, such as CRM systems, order management, and payment gateways.
Chatbot becomes a New Team Member
Chatbot can be your most versatile employee!
The virtual assistant is designed to provide replies and support round-the-clock.
Engage prospects and qualify them without phone calls. It’s a great way to handle website traffic.
Canned Responses
Enhance your messaging efficiency by using convenient shortcuts for common phrases.
Search for Tickets
Efficiently locate relevant Helpdesk tickets related to a customer issue directly within the chat interface, eliminating the need for external navigation.
Multi Channel Management
Implement various communication channels to customize discussions based on specific sections of your website or to efficiently manage inquiries for different departments.
3rd Party Integration
Enable real-time chat functionality on a website developed externally to SWiiB by following a few simple steps.
Rate & Analyze Performance
Employ customer feedback to monitor satisfaction levels and evaluate team performance.
Send Chat Requests
Interact with website visitors through personalized real-time conversations based on their browsing behavior.